HPE Shadowbase Software Release Glossary, Policy, and Versions

Versions

HPE Shadowbase versions are numbered numerically (e.g., N.MMM) in ascending order, with an attached “^XXX” suffix to match the corresponding HPE Shadowbase release. The “N” is the release major number and the “MMM” is the release minor number. For example:

V6.100^AAA, initial release

V6.101^AAB, subsequent release

Mirroring the HPE support model, Gravic Shadowbase releases will generally set the support status:

A new version becomes available on <date>: status = Active
<date> plus two years: status = Mature
<date> plus three years: status = Limited (transfer to Limited by default, serves as the notice date for Obsolete)
<date> plus five years: status = Obsolete (with Limited status serving as the 12 months advance notice)

At the time a new version of Shadowbase software becomes available, Gravic will set the Active, Mature, Limited, and Obsolete dates for that release. These dates are published and updated periodically, based on the availability of new versions, and the support policies of the various systems, platforms, databases, and environments that Shadowbase software runs on.

Note that due to Gravic and HPE product release and document publication timing differences, the Gravic Shadowbase product support status and the HPE Shadowbase product support status as listed in the SPML may be different.

Supported Databases

The Shadowbase support matrix (please reference: Supported Databases and Platforms) will be updated as changes occur. Periodically check the support status matrix for the environments on which you run Shadowbase software.

Supported Operating Systems and Databases by Version (Download)

Policy

Gravic, Inc. standardized the HPE Shadowbase software product release and support policies to more closely align with those of Hewlett Packard Enterprise (HPE), including definitions and methodology. Between new product version releases, Gravic follows the standard HPE product update mechanism, involving the release of SPRs (TCDs and TCFs), as described in the Glossary section below.

Current HPE NonStop product support status is published in two documents, available on the HPE NonStop eServices Portal:

Hardware Product Maintenance List (HPML)
Software Product Maintenance List (SPML)

The HPML/SPML are updated annually. Years for each support category are calculated starting from the date the product is released.

Product status is listed on a Product ID (“PID”) basis (also referred to as a “SKU” in the newer HPE platforms), and falls into one of the four support categories, as defined in the SPML:

First Release/Active (year 1-2):

All customer-reported defects are analyzed
Repair action taken as appropriate
Usage questions answered, existing fixes and workarounds provided

Mature (year 3):

Customer-reported defects for critical or major problems addressed
Usage questions answered, existing fixes and workarounds provided
Repair action taken as appropriate for defects categorized as Major or Critical (i.e., the system or application is down or at high risk; business cannot be conducted, or there are continual failures, or data corruption)

Limited (year 4):

All calls answered, full phone support
All customer-reported defects are analyzed
Description similar to HPML usage of category “support at least through.” Support actions limited to providing:
- Existing fixes
- Workarounds to known problems
- Responses to setup, usage, and configuration questions

Obsolete (year 6 or later):

The product has reached the end of its service life; no support services are available for the product
For Independent Products, a minimum of six months’ notice will be provided when there is a successor product
State is equivalent to end-of-service-life (EOSL) for hardware

HPE Shadowbase Software Product Support Policy

Times Listed are Minimums and May be Extended at Gravic's Discretion

HPE NonStop Software Product Support Policy

The date that the product was classified or will be reclassified is listed for each PID’s support status (i.e., the current product classification plus notification of any future planned classification changes). A new product version always starts in the Active state, and then moves through the other states as determined by Gravic. Typically, a one-year notice is given when a product will transition to the Obsolete state (i.e., a date at least one year later will be listed). The standard HPE Shadowbase software product support policy is illustrated in the figure below.

Note that the HPML/SPML do not provide any other information regarding a product (e.g., they do not state for which o/s versions a product is supported.) That information may be found in the product datasheet, or by explicitly asking HPE NonStop Product Management.

All HPE Shadowbase software SKUs are currently listed in the Active support state. To confirm the current status, consult the latest version of the SPML, which can be found in the HPE NonStop eServices Portal (login required).

HPE Shadowbase Software Supported for Latest HPE NonStop RVUs:

HPE Shadowbase software is tested (qualified), for HPE supported versions of NonStop RVUs. As HPE deprecates the support status of a particular NonStop RVU, HPE Shadowbase software support status is also accordingly deprecated for that RVU.

When HPE releases a new NonStop RVU (subsequent to the latest release of HPE Shadowbase software), HPE Shadowbase qualification testing for that NonStop RVU may lag its availability. However, generally it is not anticipated that there will be any compatibility problems with new NonStop RVU versions.

The Supported Operating Systems and Databases by Version spreadsheet, details which NonStop RVU each HPE Shadowbase version was originally qualified (usually the latest NonStop RVU available from HPE at the time). It does not imply that a particular HPE Shadowbase version will not run on earlier NonStop RVU versions, rather that it is not feasible to qualify each HPE Shadowbase version with every prior NonStop RVU.

Generally, it is highly recommended that customers keep their software up-to-date by installing the latest HPE Shadowbase version and the latest NonStop RVU available from HPE.

Note that this software version support and compatibility information is provided for guidance. Depending on business need, other combinations of software versions may be possible. For details regarding compatibility of any specific HPE Shadowbase version with any specific HPE NonStop RVU version, please contact the HPE Shadowbase Product Manager.

An Important Warning About Shadowbase for Other Servers Version 6.700

WARNING: A new license file is required to install and run HPE Shadowbase for Other Servers software version 6.700. This is due to a change in the format of the license file in version 6.700 (and later), current license terms are still valid and remain in force. For HPE Shadowbase, please contact the HPE License Manager to request a new license file. DO NOT INSTALL HPE Shadowbase for Other Servers software version 6.700 (or later) until a new license file has been obtained as it will not run with an older license file.

Glossary

IP (Independent Product)

A software product delivered separately via DVD, as opposed to being bundled on the SUT. SUT and IP are the two means by which all HPE NonStop software is initially delivered. HPE Shadowbase software is distributed by HPE as an IP. Typically, customers must order and receive a DVD for HPE Shadowbase software before they are able to download more recent versions (SPRs) from SCOUT.

SCOUT

HPE online tool for customers to download SPRs. Note that the customer must already possess a valid product license in order to download any SPR from SCOUT.

SPR

A software product update, either a TCD or a TCF.

SUT

The media by which the HPE NonStop O/S and a number of other products (both standard and licensed) are delivered altogether in a bundle. An SUT is custom-built for each customer, based on the software it has licensed. SUT and IP are the two means by which all HPE NonStop software is initially delivered to the customer.

TCD (Temporary Code Delivery)

A software update delivered via an SPR downloadable from an FTP dropbox. A TCD is an early version, intended for customer testing only (not production usage). A TCD by definition is restricted to certain customers. Note that a “Gravic TCD” is delivered directly from Gravic, not via HPE, but otherwise has the same attributes.

A TCD is only provided to the specified customer for the purposes agreed between the customer and Gravic as to how it will be used. A TCD is only provided subject to the following terms and conditions, in addition to the existing written license governing the use of HPE Shadowbase software:

A TCD is provided only to the specified customer/partner for the purposes agreed between the customer/partner and Gravic/HPE as to how it will be used.
A TCD is an early software version, and is only provided for evaluation and test purposes for no more than thirty (30) days use, and is not to be used in production systems
A TCD is Confidential, and is not to be discussed, shared or installed outside of the specified customer/partner facilities/personnel.
A TCD may not have been fully tested by Gravic; no warranties are implied as to its behavior or fitness for a particular purpose
A TCD is directly delivered from Gravic to the customer/partner; it is not available from HPE/SCOUT
As testing proceeds, iterative TCD deliveries may be necessary as issues are identified/resolved
A TCD is temporary; after evaluation it is to be withdrawn from use by the customer/partner
After testing completes, a TCD may or may not be subsequently released as a Shadowbase TCF or be otherwise included in the Shadowbase product line

TCF (Temporary Code Fix)

A software update delivered via an SPR downloadable from SCOUT. A TCF is fully QA’d and ready for production use. However, a TCF may be made generally available (GA TCF), or restricted to certain customers (Restricted TCF). A GA TCF is freely available to all customers for download and installation. A Restricted TCF is one targeted to a specific issue which may not affect all customers, and is only available for download and installation to customers upon pre-approval by Gravic and HPE support. Note that a “Gravic TCF” is delivered directly from Gravic, not via SCOUT, but otherwise has the same attributes.

Manuals and Softdocs

HPE Shadowbase Manuals are posted on the HPE NonStop Technical Library.

Topics include:

HPE Integrity NonStop L-Series
HPE Integrity NonStop J-Series
HPE Integrity NonStop H-Series
HPE Integrity NonStop G-Series
HPE Integrity NonStop Release and Migration
Service Access Workbench (SAW)

HPE Shadowbase Manuals Available from the HPE NonStop Technical Library

For more information on HPE Shadowbase Softdocs, please visit:

HPE Shadowbase Product Releases SPRs Available from HPE Scout and DVDs (SOFTDOCS)