If you purchased your Shadowbase software through HPE, then please open a support case with the GNSC to achieve the quickest response.
If you purchased your Shadowbase software directly from Gravic, then please follow your normal support channels for assistance. Gravic Shadowbase support business hours are from 8:30am-5:00pm, Monday-Friday, Eastern Time, except for company holidays. For 24×7 off-hours coverage, including company holidays, please follow the guidelines in your services contract.
Please contact Shadowbase Support at +1.610.647.6250 during normal business hours.
For 24×7 support contracts, Shadowbase support is always available. For Business Hours support contracts, responses will be delayed to the next business day on the following dates: