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Support

In a world where everything is mobile, connected, interactive, immediate, and mission-critical, you need access to the information, tools, and expertise required to keep your HPE Shadowbase installation running around the clock at peak performance.

Gravic provides a range of Shadowbase support services to meet this need:

Contact Support & Request Services

If you purchased your Shadowbase software through HPE, then please open a support case with the GNSC to achieve the quickest response. If you purchased your Shadowbase software directly from Gravic, then please follow your normal support channels for assistance.

Open a Support Case with the GNSC

HPE Shadowbase Training

For more information on Shadowbase training and to request training, submit a Request form.

Request Form

Manuals and Softdocs

Download Shadowbase manuals and see the latest documentation with our Softdocs.

Submit a Request for Enhancement (RFE)

Submit an RFE for Gravic to improve its Shadowbase software suite.

Submit RFE