Support

In a world where everything is mobile, connected, interactive, immediate, and mission-critical, you need access to the information, tools, and expertise required to keep your HPE Shadowbase installation running around the clock at peak performance.

"I love how Gravic Support follows up with me the next day, after they answer my question, to make sure my problem is still resolved or if I have any questions."

-Customer Director of HPE NonStop Systems

Gravic provides a range of Shadowbase support services to meet this need:

Contact Support & Request Services

If you purchased your Shadowbase software through HPE, then please open a support case with the GNSC to achieve the quickest response. If you purchased your Shadowbase software directly from Gravic, then please follow your normal support channels for assistance.

Open a Support Case with the GNSC

HPE Shadowbase Training

For more information on Shadowbase training and to request training, submit a Request form.

Request Form
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Manuals and Softdocs

Download Shadowbase manuals and see the latest documentation with our Softdocs.

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Submit a Request for Enhancement (RFE)

Submit an RFE for Gravic to improve its Shadowbase software suite.

Submit RFE