Gravic, Inc. has standardized HPE Shadowbase software product release and support policies to more closely align with those of Hewlett Packard Enterprise (HPE), including definitions and methodology.
Current HPE NonStop product support status is published in two documents, available on the HPE NonStop eServices Portal:
The HPML/SPML are updated annually. Years for each support category are calculated starting from the date the product is released.
Product status is listed on a Product ID (PID) basis, and falls into one of the four support categories, as defined in the SPML:
The date that the product was classified or will be reclassified is listed for each PID’s support status (i.e., the current product classification plus notification of any future planned classification changes). A new product version always starts in the Active state, and then moves through the other states as determined by Gravic. Typically, a one-year notice is given when a product will transition to the Obsolete state (i.e., a date at least one year later will be listed). The standard HPE Shadowbase software product support policy is illustrated in the figure below.
Note that the HPML/SPML do not provide any other information regarding a product (e.g., they do not state for which o/s versions a product is supported.) That information may be found in the product datasheet, or by explicitly asking HPE NonStop Product Management.
All HPE Shadowbase software PIDs are currently listed in the Active support state. (To confirm the current status, consult the latest version of the SPML – which can be found in the HPE NonStop eServices Portal (login required).)
HPE Shadowbase is tested (qualified), for HPE supported versions of NonStop RVUs. As HPE deprecates the support status of a particular NonStop RVU, so too is HPE Shadowbase software support status deprecated accordingly for that RVU.
When HPE releases a new NonStop RVU (subsequent to the latest release of HPE Shadowbase), HPE Shadowbase qualification testing for that NonStop RVU may lag its availability. However, generally it is not anticipated that there will be any compatibility problems with new NonStop RVU versions.
The Supported Operating Systems and Databases by Version spreadsheet, details which NonStop RVU each HPE Shadowbase version was originally qualified with (usually the latest NonStop RVU available from HPE at the time). This does not imply that a particular HPE Shadowbase version will not run on earlier NonStop RVU versions, simply that it is not feasible to qualify each HPE Shadowbase version with every prior NonStop RVU.
Generally it is highly recommended that customers keep their software up to date by installing the latest version of HPE Shadowbase and the latest NonStop RVU available from HPE.
Note that this software version support and compatibility information is provided for guidance. Depending on business need, other combinations of software versions may be possible. For details regarding compatibility of any specific version of HPE Shadowbase with any specific HPE NonStop RVU version, please contact the HPE Shadowbase Product Manager.