Gravic, Inc. has standardized HPE Shadowbase software product release and support policies to more closely align with those of Hewlett Packard Enterprise (HPE), including definitions and methodology. The following pages serve as a reference to our support policy, supported Shadowbase versions, supported database and platform versions, and a glossary of support terms and definitions.
IP – Independent Product. A software product delivered separately via DVD, as opposed to being bundled on the SUT. SUT and IP are the two means by which all HPE NonStop software is initially delivered. HPE Shadowbase is distributed by HPE as an IP. Typically, customers must order and receive a DVD for HPE Shadowbase before they are able to download more recent versions (SPRs) from SCOUT.
SCOUT – HPE online tool for customers to download SPRs. Note that the customer must already possess a valid product license in order to download any SPR from SCOUT.
SPR – A software product update, either a TCD or a TCF.
SUT – The media by which the HPE NonStop O/S and a number of other products (both standard and licensed) are delivered all together in a bundle. An SUT is custom-built for each customer, based on the software it has licensed. SUT and IP are the two means by which all HPE NonStop software is initially delivered to the customer.
TCD (Temporary Code Delivery) – A software update delivered via an SPR downloadable from an FTP dropbox. A TCD is an early version, intended for customer testing only (not production usage). A TCD by definition is restricted to certain customers. Note that a “Gravic TCD” is delivered directly from Gravic, not via HPE, but otherwise has the same attributes.
A TCD is provided only to the specified customer for the purposes agreed between the customer and Gravic as to how it will be used. A TCD is provided subject to the following terms and conditions in addition to the existing written license governing the use of Shadowbase:
TCF – A software update delivered via an SPR downloadable from SCOUT. A TCF is fully QA’d and ready for production use. A TCF may be generally available or restricted to certain customers. Note that a “Gravic TCF” is delivered directly from Gravic, not via SCOUT, but otherwise has the same attributes.
Gravic, Inc. has standardized HPE Shadowbase software product release and support policies to more closely align with those of Hewlett Packard Enterprise (HPE), including definitions and methodology.
Current HPE NonStop product support status is published in two documents, available on the HPE NonStop eServices Portal:
The HPML/SPML are updated annually. Years for each support category are calculated starting from the date the product is released.
Product status is listed on a Product ID (PID) basis, and falls into one of the four support categories, as defined in the SPML:
The date that the product was classified or will be reclassified is listed for each PID’s support status (i.e., the current product classification plus notification of any future planned classification changes). A new product version always starts in the Active state, and then moves through the other states as determined by Gravic. Typically, a one-year notice is given when a product will transition to the Obsolete state (i.e., a date at least one year later will be listed). The standard HPE Shadowbase software product support policy is illustrated in the figure below.
Note that the HPML/SPML do not provide any other information regarding a product (e.g., they do not state for which o/s versions a product is supported.) That information may be found in the product datasheet, or by explicitly asking HPE NonStop Product Management.
All HPE Shadowbase software PIDs are currently listed in the Active support state. (To confirm the current status, consult the latest version of the SPML – which can be found in the HPE NonStop eServices Portal (login required).)
HPE Shadowbase is tested (qualified), for HPE supported versions of NonStop RVUs. As HPE deprecates the support status of a particular NonStop RVU, so too is HPE Shadowbase software support status deprecated accordingly for that RVU.
When HPE releases a new NonStop RVU (subsequent to the latest release of HPE Shadowbase), HPE Shadowbase qualification testing for that NonStop RVU may lag its availability. However, generally it is not anticipated that there will be any compatibility problems with new NonStop RVU versions.
The Supported Operating Systems and Databases by Version spreadsheet, details which NonStop RVU each HPE Shadowbase version was originally qualified with (usually the latest NonStop RVU available from HPE at the time). This does not imply that a particular HPE Shadowbase version will not run on earlier NonStop RVU versions, simply that it is not feasible to qualify each HPE Shadowbase version with every prior NonStop RVU.
Generally it is highly recommended that customers keep their software up to date by installing the latest version of HPE Shadowbase and the latest NonStop RVU available from HPE.
Note that this software version support and compatibility information is provided for guidance. Depending on business need, other combinations of software versions may be possible. For details regarding compatibility of any specific version of HPE Shadowbase with any specific HPE NonStop RVU version, please contact the HPE Shadowbase Product Manager.
HPE Shadowbase versions are numbered numerically (e.g., N.MMM) in ascending order, with an attached “^XXX” suffix to match the corresponding HPE Shadowbase release. The “N” is the release major number and the “MMM” is the release minor number. For example:
Mirroring the HPE support model, Gravic Shadowbase releases will generally set the support status:
At the time a new version of Shadowbase software becomes available, Gravic will set the Active, Mature, Limited, and Obsolete dates for that release. These dates are published and updated periodically, based on the availability of new versions, and the support policies of the various systems, platforms, databases, and environments that Shadowbase software runs on.
The Shadowbase support matrix (please reference: Supported Databases and Platforms) will be updated as changes occur. Check the support status matrix periodically for the environments on which you are running Shadowbase software.
Note that due to Gravic and HPE product release and document publication timing differences, the Gravic Shadowbase product support status and the HPE Shadowbase product support status as listed in the SPML may be different.
Please contact us if you have more questions regarding our release and support policies.